FAQs

Frequently Asked Questions.
What is the turnaround time for wholesale orders with printing?

6 weeks from the date of order confirmation.

This allows time for your desired clothing to be ordered, and for your design to be prepared and printed and finally, for your order to be shipped to you.

New Zealand customers will need to allow longer for shipping and customs clearance.

What is the turnaround time for wholesale orders WITHOUT printing?

4 weeks from the date of order confirmation.

This allows time for your desired clothing to be ordered and shipped to you.

New Zealand customers will need to allow longer for shipping and customs clearance.

Do you have unisex garments?

There are a small number of garments specifically designed to be unisex.

Some other men’s/boys’ garments can be ordered for unisex use; they just won’t have that extra flatter on women that the ladies’ tees offer.

Kids’ Unisex Garments:

Kids’ t-shirts come in composite sizes (3-4, 5-6, 7-8, 9-11, 12-14). There is a boy’s and a girl’s style. They are the same price; the boy style has a straight cut so can also be used as a unisex kids’ tee. Please compare sizing charts with the complementary girl’s tee when choosing sizes.

Adult Unisex Garments:

Please take note of sizing charts with unisex styles. For some styles that size well on ladies or teens, men may need to take a size (or two) up from their regular size (e.g. for the unisex light hoodie), and for others that size well on men (e.g. the unisex baseball tee), ladies may need to take a size down from their regular size for a nice fit.

Alternatively, you can use a simple men’s garment as a unisex style as they are basic straight cuts. For this, it is usually best that women take one size down from their regular size.

Will my garments be printed with water-based inks?

Yes.

To keep things as eco-friendly as possible, our screen printer only uses water-based inks on all our garments.

Our printers have the highest environmental standard in Australia of any professional screen printer that we have found, so we are very happy to use them for your custom printed garments.

Are the screen printing inks vegan?

Yes, the inks are vegan – they contain no animal products.

Further, they are not tested on animals.

For more information on these inky by Permaset, visit permaset.com.au/faqs/ and click on the “Permaset Aqua” heading.

In what format does my print artwork need to be?

Please provide you print artwork/s as a vectorised pdf.

A fee of $30-50 per artwork will need to be added for modifying artworks that are not provided in the correct format. If you’re unsure, please specify with your designer that you need a vectorised pdf.

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